These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and ZippyPro LLC ("Company," "we," "us," or "our"), the operator of ZippyPro (the "Platform"), accessible at zippypro.app.
By accessing or using ZippyPro, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
If you are using ZippyPro on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.
2. Description of Service
ZippyPro is a cloud-based, AI-powered business management platform designed for contractors and home service professionals. The Platform provides tools including, but not limited to:
Customer Relationship Management (CRM) and sales pipeline
Job estimating and digital estimate delivery
Scheduling and calendar management
Invoicing and financial reporting
Team and crew management with crew portals
Client portals for project visibility
Marketing and communications tools
AI-powered agents and workflow automation
Advertising and online presence management
Website builder for contractor businesses
We reserve the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice. We will make reasonable efforts to notify you of material changes.
3. Account Registration
To use ZippyPro, you must create an account by providing accurate, current, and complete information. You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account
Ensuring that any team members, crew, or clients you invite to the Platform comply with these Terms
You must be at least 18 years of age to create an account. We reserve the right to suspend or terminate accounts that contain false or incomplete information.
3a. Text Messages
If you agree to receive text messages from ZippyPro, our SMS Terms apply to those messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is not a condition of any purchase.
4. Subscription Plans & Billing
Subscription Plan. ZippyPro is offered as a single subscription plan, billed monthly or annually. The price of the plan, the number of office users included, the price of each additional office user, the monthly usage allowances (such as text messages, emails, AI receptionist minutes and AI assistant messages) and the price of any optional one-time top-up are the pricing shown at checkout. The same pricing is published on our pricing page and in the app under Settings → Billing. Crew (field) logins are not office users and are not charged. Features we describe as “Coming Soon” are not part of the subscription until we make them available.
Billing. All payments are processed securely through Stripe. By subscribing, you authorize us to charge your designated payment method on a recurring basis at the applicable subscription rate.
Auto-Renewal. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings.
Refunds. Subscription fees are generally non-refundable. If you cancel mid-cycle, you will retain access to the Platform through the end of your current billing period.
Price Changes. We may adjust subscription pricing with at least 30 days' written notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing.
Free Trials. If we offer a free trial, the trial period and conditions are disclosed at sign-up. No payment method is needed to start a free trial, and you will not be charged automatically when it ends. When the trial ends, your account becomes read-only until you choose to subscribe; your data is kept. If you subscribe, the price, billing interval, auto-renewal terms and cancellation method are disclosed at checkout before you pay, in accordance with applicable consumer protection laws including California Business and Professions Code § 17602.
4b. Payment Failure and Account Suspension
Payment Retry Policy. If a payment for your ZippyPro subscription fails, we will automatically retry your payment method multiple times over an approximately two-week period using Stripe's intelligent retry system, which optimizes retry timing based on historical success patterns. Where ACH Direct Debit is supported, additional retries are performed in accordance with NACHA operating rules. Your account will remain fully accessible during this retry period.
Account Suspension for Non-Payment. If all payment retry attempts are unsuccessful, your subscription will be cancelled and your account will be suspended. Upon suspension: (1) You will receive an email notification with instructions to reactivate. (2) Your account will enter a 30-day reactivation window during which your data is fully preserved. (3) During the reactivation window, you may reactivate your account by subscribing again through the ZippyPro app.
After the Reactivation Window. If you do not reactivate within 30 days of suspension, your account will be permanently closed. Data retention following permanent closure is governed by our Data Retention Policy: Financial records (invoices, payment history) are retained for 7 years as required by applicable law. Operational data (contacts, jobs, estimates, messages) is retained for 3 years after account closure, after which it is permanently deleted. Reactivation after permanent closure requires creating a new subscription. Data that falls within the retention windows above will be automatically restored upon reactivation.
Updating Your Payment Method. You may update your payment method at any time through Settings → Billing. Updating your payment method while your account is in a failed-payment state will trigger an immediate payment retry. Successful payment will automatically restore full account access.
Communications. ZippyPro will send automated email notifications at the following approximate intervals: immediately upon the first payment failure; approximately one week after the first payment failure if it remains uncollected; upon subscription cancellation; and shortly before the reactivation window closes. Specific timing may be adjusted to optimize deliverability and recipient experience. These are transactional communications related to your account and subscription. They are not subject to marketing email opt-out preferences.
5. User Content & Data
Ownership. You retain all ownership rights to the data, content, files, and information you upload, create, or store on ZippyPro ("User Content"). We do not claim ownership of your User Content.
License. By using the Platform, you grant ZippyPro LLC a limited, non-exclusive, worldwide license to use, process, store, and display your User Content solely for the purpose of operating, maintaining, and improving the Platform and providing the services you request.
Data Protection. We take the security of your data seriously. User Content is encrypted in transit and at rest. We will not sell your data to third parties. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Data Export. You may export your data at any time through the Platform's built-in export features. Upon account termination, we will retain your data for 30 days to allow for export, after which it may be permanently deleted.
Responsibility. You are solely responsible for the accuracy, legality, and appropriateness of all User Content. You must not upload content that infringes on third-party intellectual property rights, contains malware, or violates any applicable law.
6. AI-Powered Features
ZippyPro incorporates artificial intelligence features, including AI agents, automated workflow suggestions, and content generation tools. By using these features, you acknowledge and agree that:
No Guarantee of Accuracy. AI-generated content, suggestions, estimates, and outputs are provided as aids and are not guaranteed to be accurate, complete, or error-free. You are responsible for reviewing and verifying all AI-generated outputs before acting on them.
Not Professional Advice. AI-generated content does not constitute legal, financial, accounting, or professional advice. Always consult qualified professionals for business decisions.
Data Usage. AI features may process your User Content to provide personalized suggestions and automation. Your data is not shared with third-party AI providers beyond what is necessary to deliver the service, and is not used to train external AI models.
Human Oversight. You maintain full responsibility for all decisions made using AI-assisted features. AI outputs should be treated as recommendations, not directives.
7. Third-Party Integrations
ZippyPro integrates with third-party services including, but not limited to, QuickBooks, Google Drive, Thumbtack, Angi, Stripe, Twilio, and Resend. When you connect a third-party integration:
You authorize ZippyPro to access and exchange data with the connected service on your behalf
Your use of the third-party service is governed by that service's own terms of service and privacy policy
We are not responsible for the availability, accuracy, or functionality of third-party services
You may disconnect any integration at any time through your account settings
We do not endorse and are not liable for any third-party services. Disruptions, changes, or discontinuations of third-party services are beyond our control.
8. Client & Crew Portals
ZippyPro provides portal features that allow you to share information with your clients and crew members:
Client Portals. You may provide your clients with access to dedicated portals displaying project information, estimates, invoices, and progress updates. You are responsible for the accuracy of the information displayed and for obtaining any necessary consent from your clients before sharing their data through the Platform.
Crew Portals. You may provide your crew members with access to portals for viewing job assignments, schedules, and other work-related information. You are responsible for managing crew access, including setting up and revoking authentication credentials (PINs).
Your Responsibility. Portal access is managed by you. We provide the technology; you are responsible for determining what information is shared, who has access, and ensuring compliance with applicable privacy and employment laws.
9. Acceptable Use
You agree not to use ZippyPro to:
Violate any applicable local, state, national, or international law or regulation
Infringe on the intellectual property rights of any third party
Upload, transmit, or distribute any malicious code, viruses, or harmful software
Attempt to gain unauthorized access to any part of the Platform, other user accounts, or connected systems
Use the Platform for any fraudulent, deceptive, or misleading purpose
Interfere with or disrupt the integrity or performance of the Platform
Harvest, scrape, or collect user data without authorization
Resell, sublicense, or redistribute Platform access without our written consent
Use automated tools (bots, scrapers, crawlers) to access the Platform without our express permission
Send unsolicited communications (spam) through the Platform's messaging or email features
Violation of this section may result in immediate suspension or termination of your account without refund.
10. Intellectual Property
The Platform, including all software, design, text, graphics, logos, icons, and the "ZippyPro" brand name, are the exclusive property of ZippyPro LLC and are protected by United States and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose during the term of your subscription. This license does not grant you any right to:
Copy, modify, or create derivative works of the Platform
Reverse engineer, decompile, or disassemble any part of the Platform
Remove or alter any proprietary notices or labels
Use the ZippyPro name, logo, or branding without written permission
11. Limitation of Liability
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
To the maximum extent permitted by applicable law:
ZippyPro LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
Our total aggregate liability for any claims arising from or related to these Terms or the Platform shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim
We are not liable for any downtime, data loss, or service interruptions caused by factors beyond our reasonable control, including third-party service failures, internet outages, or force majeure events
12. Indemnification
You agree to indemnify, defend, and hold harmless ZippyPro LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your use of the Platform
Your violation of these Terms
Your violation of any applicable law or regulation
Your User Content or any data you provide through the Platform
Your interactions with your clients, crew members, or other third parties through the Platform
Any claim that your use of the Platform infringes on the rights of a third party
13. Termination
By You. You may cancel your subscription and terminate your account at any time through your account settings. Cancellation takes effect at the end of your current billing period.
By Us. We may suspend or terminate your account immediately, without prior notice, if:
You breach any provision of these Terms
Your payment method fails and is not updated within a reasonable period
We are required to do so by law
We reasonably believe your account is being used for fraudulent or illegal activity
Effect of Termination. Upon termination, your right to access the Platform ceases immediately. We will retain your data for 30 days following termination to allow for export. After this period, your data may be permanently deleted. Provisions that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) shall survive.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Any disputes arising from or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis, and not in a class, consolidated, or representative action.
15. Changes to Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will:
Update the "Effective Date" at the top of this page
Notify you via email or through the Platform at least 30 days before the changes take effect
Provide a summary of the key changes
Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Platform and cancel your subscription.
16. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: